Returns & Refunds

Our return window

You may request a return within 14 days of receiving your order. Please contact the seller or Iftah Mall support as soon as possible if an item arrives damaged, defective, incorrect, or different from its listing description.

Condition of returned items

To be eligible for a return, an item must be opened only as necessary to inspect it and must be in its original condition as received by the buyer. Please include the original packaging, tags, accessories, manuals, and any other materials supplied with the order. Items that show signs of use, damage, alteration, or missing parts may not qualify for a refund.

How to request a return

1. Contact the seller through your order details within 14 days of delivery.
2. Provide your order number, the reason for the return, and clear photos when the item is damaged or incorrect.
3. Wait for the seller or support team to confirm the return instructions before shipping anything back.
4. Pack the item securely and use the return method provided by the seller.

Refund processing

Once the returned item is received and inspected, the seller will confirm whether it meets the return requirements. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the refund appears in your account.

Items that may be excluded

Some items may not be eligible for return because of their nature, including personalized or made-to-order products, perishables, hygiene-sensitive products, digital products, and items marked as final sale. Seller-specific exclusions and return instructions are shown on the product listing or at checkout.